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Delivery

Our coffees and teas are all packed fresh to order, as such we endeavour to dispatch your order within 48 hours (this does not account for weekends). Please note orders made after 8.30am will be processed and dispatched the next working day. You will receive a confirmation email when your order is dispatched.

There may be delays with certain speciality coffees and equipment, if this is the case then we will notify you of any issues. 

UK Delivery is made by the Royal Mail tracked delivery service (see details below) and is charged by total parcel weight (product + packaging).

Please note: Royal Mail Tracked 48 Aim but do not guarantee to be delivered within 2 working days.

Please ensure you enter your address correctly, otherwise we cannot dispatch your parcel. International delivery is made with Royal Mail Standard International service. See further info on Royal Mail delivery below.

Free Royal Mail 48hr shipping applies on any UK orders of £30 or more.

DPD: Next day Courier (Excluding Weekends) (Excludes NI)

Order placed with DPD (before 8:30am) will be sent via Next Day Delivery. Please not that this does not include weekends, orders shipped on a Friday will be delivered Monday the following week. 

Any orders over 2.5 Kg will be sent via DPD Courier. You will be notified if this is the case in your confirmation email. Please note that green coffee orders are restricted to a maximum of 10kg. 

Click & Collect Service 

For those local to York, we have free local collection points throughout the city that are delivered on a Wednesday and Friday (subject to change due to latest GOV Restrictions).  You will be notified via email when your order is ready. Please click here for more info. 

Jan 2021 COVID-19 Update:

Click & collect orders from our Roastery are still available. Please ensure that when collecting an order you observe social distancing protocols and wear a face covering when entering the building. 

• York Emporium Roastery (Nether Poppleton): Available to collect from the Roastery any time between 8.30am-5pm Monday-Friday, once your have received your shipping email. 

*Not Currently Available*

• York Cocoa Works (York): Available to collect from York Cocoa Works (during opening hours) the Wednesday or Friday after you receive your shipping email.
• Cafe at No. 12 (York): Available to collect from Cafe at No. 12 (during opening hours - 9am-1pm Tuesday to Saturday) the Wednesday or Friday after you receive your shipping email.
• Cafe 42, Micklegate (CLOSED): Available to collect from Cafe 42 (during opening hours) the Wednesday or Friday after you receive your shipping email.

Shipping rates: United Kingdom - Isle of Man, Jersey & Guernsey included

Royal Mail Tracked 24 Aim but do not guarantee to deliver the next working day
Main exclusion postcodes GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3 postcodes
Royal Mail Tracked 48 Aim but do not guarantee to deliver within 2 working days
Main exclusion postodes BT, GY, HS, IM, JE, KW, ZE2 and ZE3 postcodes

Shipping rates: Europe, USA & Canada

International orders are restricted to a maximum order of 1.5kg

Contact details

Please click here to contact us if there are any problems or questions. York Emporium at Unit 4-5, Rose Centre, Rose Avenue, York Business Park, Nether Poppleton, YO26 6RX. Tel: 01904 799399.