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Delivery

Our coffees and teas are all packed fresh to order, as such we endeavour to dispatch your order within 48 hours (this does not account for weekends). Please note orders made after 8.30am will be processed and dispatched the next working day. You will receive a confirmation email when your order is dispatched.

There may be delays with certain speciality coffees and equipment, if this is the case then we will notify you of any issues. 

UK Delivery is made by the Royal Mail tracked delivery service (see details below) and is charged by total parcel weight (product + packaging).

Please note: Royal Mail Tracked 24 Aim but do not guarantee to deliver the next working day & Royal Mail Tracked 48 Aim but do not guarantee to be delivered within 2 working days.

Please ensure you enter your address correctly, otherwise we cannot dispatch your parcel. International delivery is made with Royal Mail Standard International service. See further info on Royal Mail delivery below.

Free shipping applies on any UK orders over £35

Any orders over 2kg will be sent via DPD Courier. You will be notified if this is the case in your confirmation email. Please note that green coffee orders are restricted to a maximum of 10kg. 

Click & Collect Service 

For those local to York, we have four free local collection points throughout the city that are delivered on a Wednesday and Friday.  You will be notified via email when your order is ready. Please click here for more info. 

COVID-19 Update:

Collections from our Roastery are now available. Please ensure that when you come to collect an order you observe social distancing protocols. If you do not wish to enter the building use the door bell and wait for one of the team members to assist you with your order.

• York Emporium Roastery (Nether Poppleton): Available to collect from the Roastery any time between 8.30am-5pm Monday-Friday, once you have received your shipping email.
• York Cocoa Works (York): Available to collect from York Cocoa Works (during opening hours) the Wednesday or Friday after you receive you shipping email.
• Cafe at No. 12 (York): Available to collect from Cafe at No. 12 (during opening hours) the Wednesday or Friday after you receive you shipping email.
• Cafe 42, Micklegate (My Bureau): Available to collect from Cafe 42 (during opening hours) the Wednesday or Friday after you receive you shipping email.

Shipping rates: United Kingdom - Isle of Man, Jersey & Guernsey included

Royal Mail Tracked 24 Aim but do not guarantee to deliver the next working day
Main exclusion postcodes GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3 postcodes
Royal Mail Tracked 48 Aim but do not guarantee to deliver within 2 working days
Main exclusion postodes BT, GY, HS, IM, JE, KW, ZE2 and ZE3 postcodes

Shipping rates: Europe, USA & Canada

International orders are restricted to a maximum order of 1.5kg

Contact details

Please click here to contact us if there are any problems or questions. York Emporium at Unit 4-5, Rose Centre, Rose Avenue, York Business Park, Nether Poppleton, YO26 6RX. Tel: 01904 799399.