By purchasing goods from York Coffee Emporium (YCE) you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities. They do not affect your statutory rights as a consumer. These terms describe the basis for purchase by you and sale by us of the products described on this web site.
York Coffee Emporium reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. York Coffee Emporium also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale.
Please ensure when placing your order you have selected the relevant grind you require, and review this selection again at the Checkout. YCE cannot be held responsible for incorrect grinds being sent out if this information is selected incorrectly by the customer, and no refund or replacement will be offered.
Only wholesale customers with credit accounts set up are eligible to tick the “Add to Account” button. Any customers who tick this button without having a credit account will be contacted for full payment before delivery of said items.
All coffee is freshly roasted to order, and due to the seasonal nature of coffee, some options may not be available at time of delivery. If this is the case, you will be contacted within 48 hours and a replacement will be offered or your money will be refunded.
YCE cannot accept any returns of roasted coffee, as all coffee is bespoke to each order.
To be eligible to purchase goods on the YCE website and lawfully enter into and form contracts on this Website you must:
- if an individual, be 18 years of age or over; and
- register your real name, address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
All prices quoted on this website are in UK pounds and include VAT where applicable but do not include delivery charges. We take all reasonable care to make our site as secure as we can. York Coffee Emporium take credit card orders from most major credit cards (Solo, Switch, visa, delta, mastercard). All of our transactions are processed through sage pay and paypal.com using a secure encrypted server.
Delivery is to mainland UK only, for International postage please contact us directly. Items will be posted to the address received during the checkout process at the very latest within 28 days.
We aim to dispatch your coffee within 24-48 hours (not accounting for weekends) however our coffees are roasted fresh to order so there may be a slight delay for some speciality coffees, if there is a delay we will notify you of this and agree on another time for delivery. If we cannot agree on another time, we will offer a substitute product or refund.
Delivery is made either by Royal Mail Parcel Service or courier. If delivery address is different or you have a special request please ensure you complete the relevant sections. If no delivery address is selected, delivery will be made to the billing address.
We are now introducing free collection points for collecting your order placed online. You can find details of all of our pick up points here. Simply place your order online and collect in store with a print out of your order confirmation email.
For full details please click here for the delivery page.
If for any reason your order is incorrect or damaged then York Coffee Emporium offers a replace or refund policy, please contact us to arrange return of the goods.
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.
Non-Returnable
For reasons of hygiene. refunds/exchanges are not available for used products (this does not apply to faulty goods – faulty products will be exchanged like for like)
You the consumer have the right to cancel your order without giving a reason. The cancellation period ends on the expiry of 14 working days, beginning on the day after the day on which the consumer receives the goods. For a refund you will incur a carriage charge for the returned goods and also the exchange items. Please note that exchanges and refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 10 working days for this process. Roasted coffee is excluded from these terms.
We will in every case acknowledge complaints within 5 working days. We will in every case advise the consumer how long it will take to resolve the complaint.We will in every case keep the consumer informed throughout the process.
At York Coffee Emporium we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a personalised shopping experience. York Coffee Emporium does not sell, trade or rent your personal information to others.
When you order, we need to know your name, e-mail address, delivery address, telephone number, credit or debit card number and the cards expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.
When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.
We collect your email address for our newsletter to keep you up-to-date on all the latest products from York Coffee Emporium If you wish to unsubscribe to this newsletter.
All of our email addresses and information is collected lawfully and in accordance with the Data Protection Act 1998.
All loose coffee and tea is zero rated. All other purchases will be subject to the current VAT rate at time of order.
YCE cannot be held responsible for the content of any of our sites we have linked to and all links are made in good faith.
The YCE Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- incompatibility of the Website with any of your equipment, software or telecommunications links;
- technical problems including errors or interruptions of the Website;
- unsuitability, unreliability or inaccuracy of the Website; and
- failure of the Website to meet your requirements.
Limit of Liability
We will not be liable to you or any third party for any consequential or incidental damages for; pure economic loss, loss of business, loss of profits or contracts, loss of anticipated savings, wasted expenditure, loss of data, waste of management or office time, damage to machinery/equipment or for any indirect or consequential loss or damage of any kind however arising and whether caused by negligence, breach of contract or otherwise.
Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product. This does not include or limit in any way our liability for :
- For any matter for which it would be illegal for us to exclude our liability;
- Under section 2(3) of the Consumer Protection Act 1987;
- For death or personal injury caused by our negligence;
- For fraud or fraudulent misrepresentation.
These Terms form the entire basis of any agreement reached between you and us.
These Terms shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.
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We source high quality coffee beans from around the world and all orders are freshly roasted at our York-based roastery.
York Emporium is committed in working with our partners to create better prices, decent working conditions, a fairer deal for farmers and sustainable farming.
Part of The Upton Group
Rainforest Alliance
Fairtrade Foundation
