Click below to view our Wholesale Shipping Policies as we have different shipping rules for wholesale customers.
Our coffees and teas are all packed fresh to order, as such we endeavour to dispatch your order within 48 hours from being placed (this does not account for weekends). Please note orders made after 8.30am will be processed and dispatched the next working day. You will receive a confirmation email when your order is dispatched.
There may be delays with certain speciality coffees and equipment, if this is the case then we will notify you of any issues.
Royal Mail Delivery - 1st Class (24hr) & 2nd Class (48hr)
UK Delivery is made by the Royal Mail tracked delivery service (see details below) and is charged by total parcel weight (product + packaging).
Please note: Royal Mail Tracked 48 Aim but do not guarantee to be delivered within 2 working days.
Please ensure you enter your address correctly, otherwise we cannot dispatch your parcel. International delivery is made with Royal Mail Standard International service. See further info on Royal Mail delivery below.
Free Royal Mail 48hr shipping applies on any UK orders of £30 or more.
Shipping rates: United Kingdom - Isle of Man, Jersey & Guernsey included
| |
Royal Mail First Class Tracked Service (24 hours after dispatch) |
Royal Mail Tracked courier (48 hour after dispatch) |
| 0-.999g |
£4.50 |
£3.50 |
| 1kg-2kg |
£4.50 |
£3.50 |
Royal Mail Tracked 24 Aim but do not guarantee to deliver the next working day
Main exclusion postcodes GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3 postcodes
Royal Mail Tracked 48 Aim but do not guarantee to deliver within 2 working days
Main exclusion postodes BT, GY, HS, IM, JE, KW, ZE2 and ZE3 postcodes
Shipping rates: Europe, USA & Canada
International orders are restricted to a maximum order of 1.5kg
| |
Royal Mail International (EUROPE) |
Royal Mail International (US & Canada) |
| 0-500g |
£7.00 |
£9.50 |
| 501g-.999g |
£9.50 |
£16.00 |
| 1kg-1.5kg |
£14.00 |
£23.00
|
DPD: Next Working Day Courier (Excluding Weekends & Bank Holidays) *Service not available for customers in Northern Ireland & the Highlands
Order placed with DPD (before 8:30am) will be sent via Next Day Delivery. Please not that this does not include weekends, orders shipped on a Friday will be delivered Monday the following week.
Any orders over 2.5 Kg will be sent via DPD Courier. You will be notified if this is the case in your confirmation email. Please note that green coffee orders are restricted to a maximum of 10kg.
Click & Collect Service
For those local to York, we have free local collection points throughout the city that are delivered on a Wednesday and Friday Morning. You will be notified via email when your order is ready. Please click here for more info.
*orders placed Fri-Tues will be delivered to their Collection Point on Wednesday AM.
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York Emporium Roastery (Nether Poppleton): Available to collect from the Roastery any time between 8.30am-5pm Monday-Friday, once your have received your shipping email.
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York Cocoa Works: Available to collect from York Cocoa Works (during opening hours) the Wednesday or Friday after you receive your shipping email.
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Cafe 42, Micklegate: Available to collect from Cafe 42 (during opening hours) the Wednesday or Friday after you receive your shipping email.
Contact details
Please click here to contact us if there are any problems or questions. York Emporium at Unit 4-5, Rose Centre, Rose Avenue, York Business Park, Nether Poppleton, YO26 6RX. Tel: 01904 799399.
