Our coffees and teas are all packed fresh to order, as such we endeavour to dispatch your order within 48 hours (this does not account for weekends). Please note orders made after 8.30am will be processed and dispatched the next working day. You will receive a confirmation email when your order is dispatched.
There may be delays with certain speciality coffees and equipment, if this is the case then we will notify you of any issues.
UK Delivery is made by the Royal Mail tracked delivery service (see details below) and is charged by total parcel weight (product + packaging).
Please note: Royal Mail Tracked 24 Aim but do not guarantee to deliver the next working day & Royal Mail Tracked 48 Aim but do not guarantee to be delivered within 2 working days.
Please ensure you enter your address correctly, otherwise we cannot dispatch your parcel. International delivery is made with Royal Mail Standard International service. See further info on Royal Mail delivery below.
Free shipping applies on any UK orders over £35
Any orders over 2kg will be sent via DPD Courier. You will be notified if this is the case in your confirmation email. Please note that green coffee orders are restricted to a maximum of 10kg.
For those local to York, we have four free local collection points throughout the city that are delivered on a Wednesday and Friday. You will be notified via email when your order is ready. Please click here for more info.
Collections from our Roastery are now available. Please ensure that when you come to collect an order you observe social distancing protocols. If you do not wish to enter the building use the door bell and wait for one of the team members to assist you with your order.
Royal Mail Tracked 24 Aim but do not guarantee to deliver the next working dayMain exclusion postcodes GY, HS2, IM, JE, KW16-17, PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3 postcodesRoyal Mail Tracked 48 Aim but do not guarantee to deliver within 2 working daysMain exclusion postodes BT, GY, HS, IM, JE, KW, ZE2 and ZE3 postcodes
International orders are restricted to a maximum order of 1.5kg
Please click here to contact us if there are any problems or questions. York Emporium at Unit 4-5, Rose Centre, Rose Avenue, York Business Park, Nether Poppleton, YO26 6RX. Tel: 01904 799399.
Are you unsure about an order? Or perhaps you need to ask us a question? Please get in touch! You can call us on 01904 799 399, Mon - Fri 8.30am - 5pm.
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We source high quality coffee beans from around the world and all orders are freshly roasted at our York-based roastery.
York Emporium is committed in working with our partners to create better prices, decent working conditions, a fairer deal for farmers and sustainable farming.
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